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Abuse & DMCA Policy

How we handle abuse reports, DMCA copyright notices, and law enforcement requests. We take misuse seriously while protecting our users' fundamental right to privacy.

Last Updated: February 20, 2026

TL;DR

AkcaVPN operates a strict no-logs infrastructure, which means we generally cannot identify individual users responsible for specific traffic. We take abuse seriously and can act at the server/network level, but we cannot hand over data we do not have. We cooperate with valid legal processes under Estonian and EU law. Child sexual abuse material has a zero tolerance policy.

Abuse reports: abuse@akca.network

1. Introduction

Akca Network OU (Registry Code 17404115), operating as AkcaVPN, is committed to preventing the misuse of our service. We believe in providing a private, secure VPN while maintaining responsibility toward the broader internet community.

We operate a strict no-logs VPN, meaning our ability to identify individual users based on network traffic is extremely limited. This is a deliberate architectural decision to protect the privacy of all our users.

This policy explains how we handle abuse reports, DMCA copyright notices, and law enforcement requests, and what actions we can and cannot take given our infrastructure.

2. Our No-Logs Architecture

To understand our response capabilities, it is important to understand what we do and do not record:

  • We do not log traffic content or destinations
  • We do not log connection timestamps
  • We do not log user IP addresses
  • We do not log browsing activity or DNS queries
  • We do not log bandwidth usage per user

This means we generally cannot identify which user was responsible for specific traffic that passed through our servers. This is not a loophole or an oversight. It is by design, to protect the privacy and security of all our users.

Full Details

For a comprehensive explanation of our logging practices (or lack thereof), see our No-Logs Policy.

3. Abuse Reports

We take all abuse reports seriously and review each one carefully.

3.1 How to Submit an Abuse Report

Send your report to abuse@akca.network with the following information:

  • Date and time of the incident (include timezone)
  • IP address involved in the abuse
  • Description of the abusive activity
  • Evidence such as log excerpts, screenshots, or packet captures

3.2 What We CAN Do

Actions Within Our Capability
  • Block specific ports or protocols on our servers if a pattern of abuse is detected
  • Rate-limit or null-route specific traffic patterns at the network level
  • Temporarily take a server offline if it is being used for severe abuse
  • Work with law enforcement when legally compelled by valid court orders
  • Implement firewall rules to prevent known attack patterns

3.3 What We CANNOT Do

Limitations of Our Architecture
  • Identify individual users responsible for specific traffic
  • Provide browsing logs, connection logs, or traffic data
  • Retroactively access or reconstruct traffic data
  • Correlate an IP address with a specific user account
  • Monitor or intercept a specific user's future traffic

These limitations exist because the data was never collected in the first place. We cannot provide what we do not have.

5. Law Enforcement Requests

We comply with valid legal processes under Estonian and EU law.

5.1 What We Require

  • A valid court order or legal process issued by an Estonian court, or through applicable EU mutual legal assistance treaties
  • Requests must be sent through official channels to our registered address
  • We verify the authenticity and legal validity of all requests

5.2 What We Can Provide

We can only provide data we actually possess, which is minimal. See our Privacy Policy for a complete list of what data we hold.

  • We cannot provide traffic logs, browsing history, or connection data (never collected)
  • We can confirm whether a specific account exists
  • We can provide payment-related blockchain transaction data (which is already publicly available on-chain)

5.3 Transparency

  • We publish transparency reports detailing the number and nature of requests received
  • We will notify users of requests targeting their accounts if legally permitted to do so
  • We will challenge requests that are overbroad, legally deficient, or that we believe infringe on user rights

6. Prohibited Activities

Users must not use AkcaVPN for any of the following activities:

Zero Tolerance: Child Sexual Abuse Material (CSAM)

AkcaVPN maintains an absolute zero tolerance policy for child sexual abuse material. Any use of our service to distribute, access, or store CSAM is strictly prohibited. We actively cooperate with law enforcement agencies and organizations such as the National Center for Missing & Exploited Children (NCMEC) and Europol to combat CSAM. This is the one area where we will take every action within our technical capability to assist investigations, including proactive server-level measures.

  • Terrorism or violent extremism - Planning, promoting, or facilitating terrorist acts or violent extremist content
  • Active hacking or unauthorized access - Attempting to gain unauthorized access to computer systems, networks, or data
  • Distribution of malware - Creating, distributing, or deploying malicious software, ransomware, or viruses
  • Spam or mass unsolicited communication - Sending bulk unsolicited emails, messages, or other communications
  • Denial of service attacks - Launching or participating in DDoS or DoS attacks against any target
  • Fraud or identity theft - Engaging in fraudulent activities, phishing, or impersonation for financial gain or to cause harm

This list is not exhaustive. Any activity that violates applicable law or our Terms of Service is prohibited.

7. Network-Level Actions

Even without the ability to identify individual users, we can take the following server-level actions to address abuse:

  • Block specific ports or protocols - Disable certain ports on a server if they are being exploited for abuse (e.g., SMTP port 25 to prevent spam)
  • Rate-limit certain traffic patterns - Throttle traffic that matches known abuse signatures
  • Null-route specific destination IPs - Block outbound traffic to specific targets that are being attacked from our infrastructure
  • Temporarily take a server offline - In severe cases, remove a server from service entirely until the issue is resolved
Important Distinction

These actions affect the server as a whole, not individual users. Because we cannot identify individual users by their traffic, network-level actions may impact all users on a given server. We make every effort to minimize disruption while addressing abuse.

8. Account Termination

We reserve the right to terminate or suspend access to our service if we become aware of Terms of Service violations through means other than traffic monitoring, including but not limited to:

  • User self-reporting or admission of prohibited activity
  • Publicly available information linking an account to prohibited activity
  • Valid court orders requiring account termination
  • Reports from other service providers with credible evidence

8.1 NFT-Based Users

NFT ownership on the blockchain is separate from service access. We can revoke the ability of an NFT to authenticate with our servers without affecting the NFT itself. The NFT remains the user's property on-chain, but it will no longer grant access to AkcaVPN services.

8.2 Serial Number Users

Access associated with a serial number (account number) can be revoked immediately and without refund if the account is found to be involved in prohibited activities. No refund will be issued for terminated accounts.

9. Transparency

We are committed to transparency about how we handle abuse reports and legal requests.

  • Annual transparency reports - We will publish yearly reports detailing the number of abuse reports, DMCA notices, and law enforcement requests we receive, along with our responses
  • Challenge overbroad requests - We will legally challenge any request we believe to be overbroad, legally insufficient, or an infringement on user privacy rights
  • User notification - We will notify users of legal requests targeting their accounts whenever we are legally permitted to do so
  • Warrant canary - We will maintain public indicators of categories of legal demands we have not received

11. Contact for Abuse Reports

Abuse & DMCA Reports

Email: abuse@akca.network

Include "ABUSE REPORT" or "DMCA NOTICE" in the subject line for faster processing.

Response time: 5 business days

General Inquiries

Email: contact@akca.network

Mailing Address

Akca Network OU
Registry Code: 17404115
Telliskivi tn 57
10412 Tallinn
Estonia

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